Jana Pan

• Minneapolis, MN

Hi, I'm Jana Pan! I am an experienced tutor (over 30 years!) and help people reach their academic goals.

Jana Pan's Bio:

Jana Pan's Experience:

• Professional Trainer & Tutor at STAR Tutoring Service, LLC

  2003 - Present

  Upon assessing unique student needs and goals, I created and administered individualized learning plans for students in K-12 and college-level subjects. To optimize outcomes, I examined literature on academic achievement gaps and best practices, and implemented research-based approaches to learning. I increased college entrance exam scores by analyzing challenges, designing customized preparatory programs, and incorporating effective strategies. To view exceptional testimonials from clients, please visit www.StarTutoring.com/testimonials.html.

• Management Analyst 3 at MN Pollution Control Agency

  March 2009 - June 2011

  In a project management role, I created and tracked project plans based on best practice project delivery methodology. In consultation with staff and management, I defined project scope, coordinated tasks, identified and removed barriers, resolved conflict, and implemented course of action to meet stakeholder needs. I ensured understanding of purpose and progress within team and with management, steering committee, and internal and external stakeholders. I provided expert communication to bridge the gap between technical and business. To move the Agency towards a project management paradigm, I helped train staff in Project Management Institute fundamentals. In a business analysis role, I elicited and analyzed user practices and requirements via focus groups, in-depth interviews, and user stories. After assessing "As-Is" state and performing gap analysis, I performed usability testing and developed recommendations. To facilitate decisions and actions, I analyzed, interpreted, and communicated information in easy-to understand formats. Due to excellence in project management, advisory, and relationship building, the team was awarded the next phase of work for this project. By consolidating specific environmental files and organizing in a single repository, I moved agency to electronically managing its records, improving workflow, and enhancing customer service in responding to requests for information. I successfully delivered a two-phase project on time and within scope.

• IT Technical Support Specialist at MN Department of Revenue

  2008 - 2009

  To streamline Agency operations, I analyzed and resolved PC issues with hardware, software, security, and network. I installed and configured PC's, trained new employees on use of new technologies, and retired outdated equipment and peripherals. To meet individual staff needs, I interacted with users via telephone, e-mail, and face-to-face contact, providing technical support and problem resolution. To properly address user needs, I read and interpreted detailed technical information. To quickly and efficiently resolve issues, I documented, tracked, and monitored problems using Magic ticket resolution software. When needed, I escalated unresolved calls to appropriate support specialist. To improve unit operations, I presented and implemented recommendations for enhancing procedural standardization and staff productivity.

• Corporate Trainer and Academic Coach at Wyzant, Inc.

  October 2009

  As an expert Trainer and Coach, I have provided over 1100 hours of training to students having a wide range of ages, skills, and abilities, earning exceptional testimonials, referrals, and a 4.9 of 5.0 customer rating. I have developed and successfully delivered specialized academic modules, including Standardized Exam Preparation, Presentation Skills, Business Correspondence, Accent Reduction/ESL, Basic Computer and Internet Skills, Study Strategies, and Writing the College-level Term Paper. Through a targeted approach to learning, I increased standardized exam scores of students by up to 158%. In 2012 and 2013, I was recognized as a top-performing tutor of the organization.

• Manuscript Evaluator at Barron's Educational Series

  2005

  To help students prepare for college entrance exams, including the ACT, SAT, GMAT, and GED, I edit, proofread, and evaluate draft manuscripts for nationally-recognized study manuals.

Jana Pan's Education:

• St. Catherine University

  2003 – 2008
  Master's degree in Library and Information Science

• ProplanX

  2013 – -
  Concentration: PMI-Agile Certified Practitioner Course

• Scrum Institute, Inc.

  2013 – -
  Concentration: Scrum Master Accredited Certification Course

• Project Management Institute

  2011 – -
  Certificate
  Concentration: Project Management Professional

• AIOIC

  Concentration: Computer Support Specialist

• University of Minnesota-Twin Cities

  BA
  Concentration: Physiology

• Watermark Learning

Jana Pan's Interests & Activities:

• Jana Pan
• Minneapolis, MN